Bomi Hair Labs

Privacy Policy

Introduction

Bomi Hair Labs ("we", "our", or "us") is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products, and sets out your rights under POPIA.

Information We Collect

We may collect and process the following types of personal information as defined by POPIA:

  • Personal Information: Name, email address, phone number, and delivery address provided when you place an order.
  • Payment Information: Your payment transactions are processed securely by PayFast. We do not collect or store your credit card details on our servers.
  • Usage Data: Information about how you interact with our website, such as IP addresses, browser type, and pages visited. This may include cookies or similar technologies in line with POPIA and related guidance.

Lawful Basis for Collecting Personal Information

We collect and process your personal information lawfully and in a reasonable manner in order to:

  • Perform our contractual obligations to you as a customer
  • Comply with legal and regulatory requirements under South African law
  • Protect our legitimate business interests (such as improving our products and services)
  • Respond to requests and communications from you
  • With your consent, where required (for example, for direct marketing)

How We Use Your Information

We use the collected personal information to:

  • Process, fulfill, and deliver your orders
  • Communicate with you about your order status and queries
  • Provide you with customer support
  • Improve our website, services and customer experience
  • Comply with record-keeping and other legal obligations under POPIA or other applicable laws

Disclosure of Your Information

We will not sell, rent, or otherwise disclose your personal information to third parties except as described in this Policy, required to fulfill your order, or as permitted by POPIA. Your information may be shared with:

  • Payment Processors: PayFast processes your payment securely. They have their own privacy policy regarding the protection of your information and comply with applicable law.
  • Legal Requirements: Where required by law, court order, or governmental regulation, we may disclose your information.
  • Service Providers: Trusted service providers assisting us in operating our website or conducting our business, subject to confidentiality agreements and POPIA compliance.

Data Security and Retention

We implement reasonable, appropriate, and organizational measures as required by POPIA to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. All payment processing is handled securely by PayFast; we do not store payment details on our servers.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law.

International Transfers

If your information is transferred outside of South Africa, we will ensure that such transfers comply with POPIA and that appropriate safeguards are in place to protect your personal information.

Your Rights Under POPIA

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction, update, or deletion of your personal information
  • Object to the processing of your personal information
  • Request to withdraw your consent (where processing is based on consent)
  • Lodge a complaint with the Information Regulator (South Africa): www.justice.gov.za/inforeg/

Cookies and Tracking Technologies

We may use cookies and related tracking technologies to enhance your experience on our website, for analytics, and to improve our services. By using our website, you consent to the use of such technologies as described in this policy and in accordance with POPIA.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or in our practices. We encourage you to review this page regularly for the latest information.

Contact Us (Responsible Party)

If you have any questions regarding this Privacy Policy, your rights under POPIA, or how we process your personal information, please contact us at hi@bomihairlabs.com.

Last updated: 1/23/2026